Support Service & Software Maintenance

To clarify any questions regarding Micronique's terms on support of our Link products, consulting service, telephone support and link maintenance policy, the following has been prepared. Please feel free to call if you have any questions or need more details.


LINK SUPPORT PLAN FOR GOLDLINK

The purchase of GoldLink does not include support. Additional support is available only through the purchase of our Link Support Plan, which is a block of prepaid time. Link support is an excellent compliment for Link Maintenance. Large projects, custom programming, telephone or remote support require a Link Support Plan to be paid in advance. Link Support Plan is available to the party purchasing the software and is non-transferable. Only one, pre-designated, purchasing party, employee will have access to Micronique Link Support services. Link Support Plan requires the purchase of the Link Software Maintenance Plan and current version and support for Non-Link Applications.

Link Support is available on a call back, appointment, fax back or email basis Monday - Friday, 8am-5pm , Pacific Time, except holidays. Support is for the installation and configuration of the current Link version only. Upgrades to current release level of the Link are covered by the Link Support Plan. Link installation can be either at dealer as a demo, end user as test and train system or end user productions system. Link support can also be used to assisting in the coordination of Link source code merge projects. Link support cannot be used for contact management or accounting software support. Modem support requires current PC Anywhere and the ability to dial in to Micronique, Inc.

After hour appointments must be scheduled and are charged at $185.00/Hr., 2-hour minimum. There is a 4-hour minimum for all on-site appointments. For local on-site projects we charge for travel one way from Micronique to the client's site. Minimum travel charges will be 15 minutes. Out of area travel expenses will be billed at cost. Telephone support is charged in 15-minute increments. Long distance and cellular phone charges will be billed at cost.

Link support can be purchased for $750., which includes up to 5 hours of support. This time does not represent an estimated or fixed bid for the project to be completed. This support remains available until all 6 hours is used or one year has passed since date of purchase.

End User is responsible for providing and maintaining computer systems and software capable of supporting software routines provided by Micronique.


SOFTWARE MAINTENANCE FOR GOLDLINK

The purchase of GoldLink does not include software maintenance. Link Maintenance provides you with 12 months of maintenance releases updates and upgrades for the Link when available. Link Maintenance does NOT include any releases, updates or upgrades for your contact management or accounting software. Link Maintenance does not include any support services. The maintenance plan must be purchased with new product or with a Link upgrade. It is your responsibility to request Link updates from Micronique, Inc. prior to upgrading your contact management or accounting software. Without maintenance, all new versions of Link software must be purchased at upgrade pricing. Shipping charges are at the expense of the customer.


MANUFACTURERS SUPPORT FOR NON-LINK APPLICATIONS

We require the purchase of a software manufacturers telephone support plan along with Non Link application software, including contact management and accounting software. Often the most responsive alternative for software support is the use of the software manufacturer's Support Options. Depending on the manufacturer, these options include free and fee for service support. Details of these phone, fax and electronic support options can be found in the Support section of the Micronique website (www.micronique.com) or directly through Micronique.