MICRONIQUE'S CRM LINK FOR MAS 90

Accredited Home Care Pharmacy is a direct sales pharmacy specializing in products used in home care and elder care situations. In addition to pharmaceuticals, Accredited's product line includes personal care products geared toward the elderly which are sold to individuals, home care practitioners and care facilities.

A long time MAS 90 user, Accredited abandoned their custom contact manager in favor of Sage's Enterprise Edition CRM software. "We realized the features and power of Sage's Enterprise Edition CRM software and decided to abandon our custom developed program," says owner Randy Ford. "The more we looked at The CRM software, the more we were impressed." Accredited has been using The CRM software and Micronique's CRM Link for MAS 90 since 1993.

Micronique's CRM Link is used by 25 users in billing, sales and service, and accounting. Accredited maintains over 24,000 CRM software records and has nearly 20,000 customer accounts in MAS 90.

Randy credits Tje CRM software and Micronique's CRM Link for enabling so few people to handle so many calls. "We have a call center of ten people. We receive about 500 orders each day. In addition to handling all these orders, these ten people handle outbound sales calls and inbound customer service calls. One person on the phone can check credit and inventory records in real time, enabling our customer service representative to place orders, answer billing questions, and correct ordering and shipping problems. This eliminates return calls. We can provide the customer all the information he is seeking right on the spot. There is no way our staff of ten could get through the volume of calls they do without Tje CRM software and Micronique's CRM Link."

Micronique's CRM Link helps Accredited to have a fast and efficient ordering and shipping process. "Every order we take is input into Tje CRM software and goes through MAS 90 via Micronique's CRM Link," Randy explains. "An order taken as late as 1:00 can still be shipped that same day. The order is input into Tje CRM software, copied into MAS 90 by Micronique's CRM Link and sent to our UPS system from MAS 90 for shipping. The order goes from the customer service representative to the shipping department in an instant. Billing and accounting information is automatically entered. When we process 500 orders a day, any steps we can save along the way saves us money. Without the Micronique's CRM Link integration of our CRM software and MAS 90, I would need a much larger staff."

"We have increased our efficiency and we have been able to provide an improved level of customer service using this system. We have a world class contact manager in The CRM software and an excellent accounting system in MAS 90. Micronique's CRM Link marries the two, giving me a powerful system. It is a great way to go."

"With The CRM software, we can record how a customer found us, which helps us target our marketing efforts."

"Our CRM software affords us great flexibility to tailor the program to our specific needs. We can add or delete fields quickly and easily."

"Using the activity manager in The CRM software, a manager can see the activity of our sales people very quickly. We use this to determine the efficiency and productivity of our employees."

"We use the word processor feature a lot. We write many letters. We use The CRM software to write prescriptions and track those prescriptions."